Contact and feedback
Spotted something we should fix?
Email feedback@whyismyinternetcrap.com.
Use this inbox to report site problems or suggest improvements. It cannot provide personal troubleshooting help or individual replies. The About page explains its purpose and measurement limits.
If the connection check failed
Tell us which browser and version you used, your device or operating system, and the check profile you chose. What did you click, and what happened? Include any error message and say whether the check finished, stopped partway through, or never started. Please mention if you switched away from the tab.
A short description is enough. You do not need to run repeated checks, install diagnostic software, or change network settings to report a site problem. An unavailable relay reading can reflect a failed relay connection. It does not establish packet loss.
If a guide is unclear
Send the page address and point to the step or sentence that tripped you up. If a menu looks different, include your app and operating-system version and the label you see. A broken link? Send that address too. Describe what happened, even if you're unsure why.
For connection troubleshooting, start with the symptom guides. The glossary explains the readings, and the changelog records meaningful site changes.
Keep personal details out.
Do not include your IP address, precise location, Wi-Fi name or password, relay credentials, or other private information. Crop screenshots to the relevant message and remove participant names or account details. Shared result links expose their included measurements to anyone with the link. Include one only if you are comfortable sharing those readings.
Email shares your address, message, and attachments with the site operator and email services that deliver and store them. Read Data use and privacy before sending anything sensitive. Questions about site use can refer to the terms of use.